Jira Service Management & Confluence Outage

Incident Report for SCSU System Status

Resolved

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 15:30 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 15:29 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 10:39 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 09:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 09:30 EDT

Identified

Jira Service Management (JSM) and Confluence are currently experiencing global outages. The vendor is aware of the issue and is actively working on a solution. We will share updates as they become available.

"Atlassian - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner."
Posted Oct 20, 2025 - 09:29 EDT
This incident affected: Confluence and Jira.